Your IT systems are mission-critical to your business. If there is a problem, your IT team needs to know in order to remediate and maximize your uptime and productivity. You also need to know how things are running even when problems don’t occur.
Mod1’s NOC is a fully managed, turn-key service that will remotely monitor your critical IT systems 24/7 for any issues and alert NOC engineers immediately. Proactive monitoring and alerting means many problems can be stopped before they affect user productivity and cause downtime and ultimately, financial loss.
Automated monthly reports tell you the health of your IT systems and shows any incidents that have occurred.
Mod1’s NOC services are tiered, allowing you to choose the most effective plan for your organization.
Monitoring & Alerting Areas
- Servers & Workstations – any metric including CPU & Memory Load, Temperature, Storage Space, Drive Health, Windows Updates, Cluster & Virtual Machine Health
- Applications – Database Servers, Windows Services, Antivirus, Backups
- Operating Systems – Windows (including Hyper-V), Linux, VMware
- Network Devices – Firewalls, Routers, Switches, Access Points, Security Appliances, IP-PBXs
- Connectivity – Internet, Intranet, VPN, WAN, Metro-E, MPLS links
- Web Sites & Services – Corporate Web Sites, Mail Servers, Load Balancers, any Cloud-Based Service including Google Docs, Office 365
- Infrastructure – UPSs, Generators, Automation Equipment
- Other – Log Files, Environmental Sensors (Temperature, Humidity), any device with SNMP support
Mod1 maintains connected-asset inventory for all supported servers, workstations, laptops, printers, and network devices. Information tracked includes warranty, serial numbers, asset tags, and licensing details. This makes it very simple to renew and claim on warranties, get alerted for expiring warranties, and track your business’ IT assets real time.
- Proactive Care – Detect and fix problems before they interrupt business operations
- Detailed Metrics & Visibility Accessible by Client
- Minimize Downtime & Maximize Uptime
- 24/7 Best Practice Monitoring & Alerting
- 24/7 Response Availability
- Automatic Remediation Available
- Reporting – Transparent & Insightful IT Management
- Fast Onboarding Process & Easily Scalable
- Integrated Ticketing with KPI Metrics
- SLA Response Time Compliance
- Agentless Monitoring
- Customizable Ticket Escalation Workflows
- Policy Enforcement